How does pricing work?

Our menu pricing has delivery cost, tax, and restaurant tip built in. A 25% service charge will be included at checkout, 100% of which is retained by island staff.

Any tip left on the tip line is very appreciated (as it gets shared by restaurant and our staff), but is in no way required for impeccable Food Ferry service. Learn more about our “no-squeeze” philosophy, and other company values here.

Does the Food Ferry offer pickup?

We are currently structured for delivery only. That said, we will deliver to any address on the island, be it home, work, the beach, a park & ride—you name it—we will find you with your order.

Does the Food Ferry accommodate dietary restrictions?

Absolutely. The Food Ferry takes dietary restrictions very seriously.

We encourage you to peruse our partner’s menus online, as they will contain more detail than do ours, and by all means, contact them directly with any clarifying questions you might have before ordering with us.

When ordering with us, each menu item has a dropdown in which you can input any special dietary needs/restrictions, as well as any other special instructions. We will do our best to meet your requests. Should we need to clarify or adjust, we will be in touch.

Can I add to, modify, or cancel my order?

Our intention is to be as accommodating as possible, whilst executing impeccable service. WE ARE HERE FOR YOU. Should anything come up, please feel free to reach out. If we can do something for you, we will.

That being said, we discourage day-of modifications. We encourage our customers to consider that ordering a rotating menu item such as “chef’s choice” or “catch of the day,” a week or two in advance, is a leap of faith, and perhaps not for the more particular pallets.

What happens if a restaurant doesn’t have what I ordered ?

Running our of stock, or 86’ing an item, happens from time-to-time in the hospitality industry. On the rare occasion a shop is missing something day-of we will do our best to contact you to find something else that you like in time to make the boat. In the event contact cannot be made, we will defer to the restaurant for a suitable substitution.

There was a problem with my order, what do I do now?

Oh no! We work diligently to avoid this situation, and have 100% satisfaction guarantee. We want to make it right. Please do not hesitate to contact us or leave feedback right away with any problem with your order.

How do you keep the food hot all the way to my doorstep?

State of the art food boxes and piping hot pans of sand.

How do you navigate capricious ferry lines?

We have a 1966 “USPS Mailster” three-wheeled machine. It is all trunk, while still meeting “motorcycle” requirements for loading the boat. Check it out..

How do I make recommendations for future restaurant offerings?

We want to know what you want! Please send along any suggestions you might have.

Do you sell gift cards?

Yes! Click here to order one for yourself or another now.